Delivery and Returns

I want your experience of shopping with Dan Cooper Garden to be a positive one. As a fledgling business founded on the principles of friendliness, dependability and simplicity, we aim to deal with your order gracefully and efficiently so that you can devote your time to more important things.

To help me continually improve our customer service, I am always happy to receive feedback at atyourservice@dancoopergarden.com

Delivery

Our aim is to process your order within 24 hours of receipt and you should expect it to arrive within 3–5 working days under normal circumstances*. Orders placed on a Friday may not be processed until the following Monday. All delivery charges will be calculated and displayed at the checkout.

• If your order can safely be sent in an envelope or small packet, it will be sent by Royal Mail with no requirement for a signature. You will be charged £3 for delivery.
• The majority of orders will be sent via DHL. You will be charged £6 regardless of the number of items in the package.
• Deliveries to the Highlands and Islands of Scotland, the Isle of Wight and Isles of Scilly will incur an £8 surcharge which will be added at the checkout. At the moment we are unable to deliver to Northern Ireland, the Isle of Man, the Channel Islands and International addresses.
• For the safety and reassurance of all of our customers, any knives will be sent via Fedex using a special service that requires an adult signature and age verification. You will be charged £10 for delivery.

Please note that we cannot accept liability for any delivery instructions you may issue directly to our delivery partners.

If you have any questions about our delivery arrangements, please drop us a line at atyourservice@dancoopergarden.com

*During extreme weather events and at peak times, deliveries may take a little longer.

Returns

I would like to think that you’ll be over the moon with your purchase but we’re only human and we know mistakes happen and circumstances change. Should you need to return an item, drop us a line at atyourservice@dancoopergarden.com within 14 days of receiving your purchase, providing your name, order number and the reason for your return. 

We will let you know how to return your item. You will then have another 14 days to get the goods back to us. We recommend that you use a fully trackable service with adequate insurance, and pack the goods thoroughly, using new packaging material if necessary. The goods remain your responsibility until received by Dan Cooper Garden. Returns must be in a resalable condition, in the original packaging. 

In the regrettable event that you receive faulty or damaged goods, contact us straight away and we'll endeavour to put things right as fast as possible. Please provide photographs of the damage as this may help us to resolve the situation more speedily for you.

We are unable to reimburse postage costs unless the goods are faulty or damaged and we have requested them back to ascertain what's gone amiss. Please do not return items unless we have asked you to do so.