Delivery and Returns

I want your experience of shopping with Dan Cooper Garden to be a positive one from start to finish. I aim to deal with your order efficiently so that you receive your gardening goodies as quickly as possible.

Delivery

I aim to pick and pack your order within 24 hours of receipt and you should expect your parcel to arrive within 3–5 working days under normal circumstances*. Orders placed on a Friday may not be sent until the following Monday. All delivery charges are calculated and displayed at the checkout.

If your order can safely be sent in an envelope or small parcel, it will be sent by Royal Mail via a tracked service for £3.50. This doesn't require a signature but does let you know where your parcel is.
Larger orders will be sent with Royal Mail or a premium courier service for £4.95. Tracking details will be sent via SMS and/or email if these contacts are provided.
Extra large or heavy items will be sent via a premium courier service with tracking provided. Delivery is normally the next working day after dispatch.
For deliveries to Northern Ireland, the Isle of Man, the Channel Islands and international addresses, please drop me a line at atyourservice@dancoopergarden.com, letting me know where you are in the world and what you'd like to purchase. I will check the items are allowed to be shipped to your location and get a cost for your approval.

Top Tip - Check your delivery address has been entered correctly when you checkout, as per the Royal Mail Postcode Finder. The majority of issues arise when the postman or delivery driver cannot locate an address.

If you choose to change your delivery day or request the parcel is left somewhere else, that is your responsibility.

Need something quickly? Let me know at the email address above and I'll recommend the fastest, most cost-effective solution for you.
Sending a gift? I am happy to include a handwritten gift message with your order - simply email this to me with your order number immediately after placing your order.
Going away? Let me know and I can hold your order until you return.
Want to collect? If you're local to Broadstairs, Kent, then let me know before you check out and I am happy to arrange a time for collection or local delivery.
Coming to an event? Let me know before you check out and I'll bring your order with me for collection.

If, heaven forbid, your order does not arrive within the expected time, don't hesitate to get in touch so that I can investigate the delay.

Top Tip - if your order hasn't arrived, it's worth checking with other members of your household or neighbours to see if they have taken it in on your behalf. In the majority of cases, someone has accepted the delivery and then put it 'somewhere safe' without telling the recipient!

*During extreme weather events, at peak times and when I take the odd day off, deliveries may take a little longer. I will always contact you by email if I expect your order to be excessively delayed.

Returns

I would like to think that you’ll be over the moon with your purchase but we’re only human and I know mistakes happen and circumstances change. Should you need to return an item, drop me a line at atyourservice@dancoopergarden.com within 14 days of receiving your purchase, providing your name, order number and the reason for your return.

I will let you know how to return your item. You will then have another 14 days to get the goods back to me. I recommend that you use a fully trackable service with adequate insurance, and pack the goods thoroughly, using new packaging material if necessary. The goods remain your responsibility until received at Dan Cooper Garden HQ. Returns must be in a resalable condition, in the original packaging.

In the regrettable event that you receive faulty or damaged goods, contact me straight away and I'll endeavour to put things right as fast as possible. Please provide photographs of the damage as this may help me to resolve the situation more speedily for you.

I am unable to reimburse postage costs unless the goods are faulty or damaged and I have requested them back to ascertain what's gone amiss. Please do not return items unless I have asked you to do so.