Delivery and Returns

I want your shopping experience with Dan Cooper Garden to be positive from start to finish. I aim to process your order efficiently so you receive your gardening supplies as quickly as possible.

Delivery

I aim to pick and pack your order within 24 hours of receipt, and you should expect your parcel to arrive within 3–5 working days under normal circumstances*. Orders placed on a Friday may not be sent until the following Monday. All delivery charges are calculated and displayed at checkout.

Christmas and New Year 2025: the last date for pre-Christmas delivery is Friday, 19th December. Orders placed on the 19th will automatically be upgraded to a 24-hour tracked service, but with stock levels declining rapidly, you may miss out on the item you want. In the event of adverse weather conditions or carriers failing to meet their stated lead times, this cut-off date may be brought forward at short notice. Orders placed after the 19th will be sent out up to and including December 23rd, but can't be guaranteed to arrive in time for Christmas. Orders placed after midday on December 23rd will be dispatched from Monday, January 5th 2026.

Dan Cooper Garden HQ will be closed from December 24th 2025, to January 4th 2026, inclusive.

If your order can safely be sent in an envelope or small parcel, it will be sent by Royal Mail via a tracked service for £3.50. This doesn't require a signature but does let you know where your parcel is.
Larger orders will be sent with Royal Mail or a premium courier service for £4.95. Tracking details will be sent via SMS and/or email if the contact details are provided.
Extra-large, long, or heavy items will be sent via a premium courier service with tracking. Delivery is normally the next working day after dispatch.
For deliveries to Northern Ireland, the Isle of Man, the Channel Islands and international addresses, please drop me a line at atyourservice@dancoopergarden.com, letting me know where you are in the world and what you'd like to purchase. I will check whether the items can be shipped to your location and provide a quote for your approval.

Top Tip - Check your delivery address has been entered correctly when you check out, as per the Royal Mail Postcode Finder. Most issues arise when the postman or delivery driver cannot locate the address.

If you choose to change your delivery day or request the parcel is left somewhere else, that is your responsibility.

Need something quickly? Please email me at the address above, and I'll recommend the fastest, most cost-effective solution for you.
Sending a gift? I am happy to include a handwritten gift message with your order - email this to me with your order number immediately after placing your order.
Going away? Let me know and I can hold your order until you return.
Want to collect? If you're local to Broadstairs, Kent, then let me know before you check out, and I will be happy to arrange a time for collection or local delivery.
Coming to an event? Let me know before you check out, and I'll bring your order with me for collection.

If, heaven forbid, your order does not arrive within the expected time, don't hesitate to get in touch so that I can investigate the delay.

Top Tip: If your order hasn't arrived, check with other members of your household or neighbours to see if they have taken it in on your behalf. In most cases, someone has accepted the delivery and then placed it 'somewhere safe' without notifying the recipient!

*During extreme weather events, at peak times and when I take the odd day off, deliveries may take a little longer. I will always contact you by email if I expect your order to be excessively delayed.

Returns

I hope you’ll be over the moon with your purchase, but we’re only human, and I know mistakes happen and circumstances change. Should you need to return an item, drop me a line at atyourservice@dancoopergarden.com within 14 days of receiving your purchase, providing your name, order number and the reason for your return.

I will let you know how to return your item. You will then have another 14 days to get the goods back to me. I recommend using a fully trackable service with adequate insurance and packing the goods thoroughly, using new packaging material if necessary. The goods remain your responsibility until received at Dan Cooper Garden HQ. Returns must be in resalable condition and in the original packaging. I do not provide return labels; please clearly write the return address I provide on the packaging you use to return the item.

If you receive faulty or damaged goods, please contact me immediately, and I'll endeavour to put things right as quickly as humanly possible. Please provide photographs of the damage, as this may help me to resolve the situation more speedily and cost-effectively for you.

If you return an unwanted item or change your mind, you will be refunded the item's value, but not the original postage cost or the return postage cost.

If the goods are faulty or damaged and I have requested their return to determine the cause, you will be refunded for the item(s), including the original postage and return postage, via an agreed method.

If you wish to exchange an item for a different size, colour or style, you are responsible for the return postage, but the exchange item will be sent free of charge.